Terms & Conditions

1. Agreement

The agreement between buyer and seller consists of the information the seller provides about the purchase in the order solution in the online store (including information on the nature, quantity, quality, other characteristics, price and terms of delivery), any direct correspondence between the parties (for example, e- mail) as well as these terms of sale. In the event of a conflict between the information the seller has provided about the purchase in the order solution in the online store, direct correspondence between the parties and the terms of the sales conditions, direct correspondence between the parties and the information given in the order solution precedes the conditions of sale, unless it is contrary to binding legislation

2. The Parties

Company name: Bilens Butikk AS
Address: Hardangerveien 150, 5226 Nesttun
Organization number: 921 674 988 VAT

Buyer: the person making the order.

3. Prices

The prices, which are stated in the online store, include VAT. Information on the total costs the buyer must pay, including all fees (VAT, customs duties, etc.) and delivery costs (freight, postage, invoice fee, packaging etc.) and specification of the individual elements of the total price, are given in the ordering solution before ordering is made. (Deliveries of goods to Svalbard or Jan Mayen shall be sold without the addition of value added tax.


The agreement is binding on both parties when the buyer's order is received by the seller. However, one party is not bound by the agreement if there is a typo or typo in the offer from the seller in the order solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such a mistake.

5. Order confirmation

Once the seller has received the buyer's order, the seller must confirm the order without undue delay by sending an order confirmation to the buyer. It is recommended that the buyer verify that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no agreement between the order and the order confirmation, the buyer should contact the seller as soon as possible.

6. Payment

The seller may claim payment for the item from the time it is shipped from the seller to the buyer. If the buyer uses a credit or debit card on payment, the seller can reserve the purchase price on the card at the time of order for up to 4 days from the order. When paying by credit card, the Credit Purchase Act, etc. come into use. If the seller offers post-invoicing, the invoice shall be issued to the buyer upon shipment of the goods. The due date shall be set at a minimum of 14 days from the buyer receiving the shipment. If the seller has a special need to claim a down payment from the buyer, for example in the case of a purchase of goods, the seller may demand this.

7. Delivery of the item

Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time specified in the order solution in the online store. If delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to arrange for the goods to be sent to the buyer, he is obliged to have the goods shipped to the destination in a suitable manner and under normal conditions for such transport. The place of destination is with the buyer unless otherwise specifically agreed between the parties.

8. The risk of the item

The risk of the goods passes to the buyer when the item is taken over by the buyer in accordance with the agreement. If the delivery time has come and the buyer fails to take over an item placed at his or her disposal under the agreement, the buyer still has the risk of loss or damage due to the properties of the item itself.

9. Withdraw

The buyer can undo the purchase of the item in accordance with the provisions of the Undoing Act. The right of withdrawal means that the buyer can return the goods to the seller for no reason even if there is no defect in it and even if it is not delivered. If the item is received in return more than 30 days after the buyer received the item, the return will not be approved and returned to the buyer. The buyer will then be charged for shipping costs. Here's how:

  • Wrap the item (s) in original packaging and then in a suitable package so that original packaging is not damaged by the carrier. If the item is used, or any seal is broken, we cannot return the item.
  • Send package to Bilens Butikk AS, Hardangerveien 150, 5226 Nesttun
  • The buyer must cover the shipping costs himself in accordance with the Undo period.
  • Remember to attach the account number to be transferred with the package.
  • The amount will normally be transferred to you within 10 days of receiving the package.
  • Order items cannot be returned.

10. Examination of the item

When the buyer receives the item, it is recommended that he or she, within a reasonable period of 10 days, check whether it complies with the order, whether it has been damaged during shipment or if it is otherwise missing. If the item does not comply with the order or has any defects, the buyer must notify the seller of a complaint, cf. clause 11 of the contract.

11. Complaints and deficiencies

If there is a defect in the item, the buyer must, within a reasonable time after discovering it, notify the seller that he or she will invoke the defect. The time limit can never be shorter than two months from the time the consumer discovered the defect. Claims must nevertheless be made within two years of the buyer taking over the goods. If the item or parts of it are intended to be significantly longer, the period of complaint is five years. In case of delay, claims must be addressed to the seller within a reasonable time after the delivery time has come and the item has not been delivered. If the item is paid by credit card, the buyer can also choose to advertise and send claims directly to credit cards (the credit card company). The message to the seller or credit should be in writing (email, fax or letter). In the case of the warranty situation, if, for example, the product was damaged at the factory or during transport, Bilens Butikk AS does not cover any other extra costs, (including the cost of the garage) apart from the products we have sold.

12. Buyer's rights on delay

If the seller does not deliver the goods or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the part of the buyer, the buyer may withhold the purchase price according to the rules in Chapter 5 of the Consumer Purchase Act, demand fulfillment, cancel the contract and claim compensation from the seller. Fulfillment: If the seller does not deliver the goods at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer cannot claim fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment will cause such a great disadvantage or cost to the seller that there is a significant disproportion to the buyer's interest in the seller. If the problems fall away within a reasonable time, the consumer may demand fulfillment. Withdrawal: The Buyer may terminate the agreement with the Seller if the delay is significant or if the Seller fails to deliver the goods within the additional fulfillment deadline set by the Buyer. However, the buyer cannot cancel the agreement while the additional deadline expires, unless the seller has stated that he or she will not fulfill the deadline. Compensation: The buyer may further claim compensation for losses he or she suffers as a result of the delay on the part of the seller, cf. section 24. of the Consumer Purchase Act. The buyer must report claims to the seller on a complaint, cf. clause 11 of this contract.

13. Buyer's rights in the event of a deficiency

If the item has a defect and this is not due to the buyer or circumstances on the part of the buyer, according to the rules in the Consumer Purchase Act, Chapter 6 may, according to the circumstances, withhold the purchase price, choose between the correction and delivery, demand a price reduction, demand the agreement canceled and compensation from seller. Correction or delivery: If the item has a defect, the buyer may require the seller to rectify the defect or deliver the corresponding item. The seller may object to the buyer's claim if the execution of the claim is impossible or incur unreasonable costs to the seller. The seller must make the correction or delivery within a reasonable time. Correction or redelivery shall be made at no cost to the buyer, without risk of the buyer not being able to cover his expenses and without material disadvantage to the buyer. The seller cannot make more than two attempts at rectification or redelivery for the same defect, unless there are special reasons that make further attempts reasonable. Even if the buyer does not require a correction or delivery, the seller can offer a correction or delivery if this is done without delay. If the seller provides such correction or delivery, the buyer cannot claim a discount or raise. Price reduction: If the defect is not rectified or delivered, the buyer may demand a proportionate price reduction. Withdrawal: Instead of price reductions, the buyer can cancel the agreement, except when the defect is insignificant. Compensation: The buyer may also claim damages for financial loss he or she suffers as a result of the product having a defect, cf. Section 33 of the Consumer Purchase Act. and regardless of, the right of cancellation and any warranty provided by the seller.

14. Seller's rights in the event of Buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the part of the seller, the seller may, according to the rules of the Consumer Purchase Act, Chapter 9 withhold the goods, demand fulfillment of the agreement, demand the agreement terminated. as well as compensation from the buyer. The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and fees for unpaid uncollected goods. Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pay the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim. Withdrawal: In the event of a material payment default or other material breach by the buyer, the seller may cancel the agreement. However, the seller cannot withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment as determined by the seller. However, the seller cannot raise while the additional deadline is running, unless the buyer has stated that he or she will not pay. Compensation: The seller may claim damages from the buyer for financial loss he or she suffers as a result of breach of contract by the buyer, cf. section 46 of the Consumer Purchase Act. the purchase price according to the law on interest on late payment. In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer can then be held liable for fees under the Debt Collection Act and other recovery of past due claims. Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK + shipping return. The fee shall cover at most the seller's actual outlay to deliver the item to the buyer. Such a fee cannot be charged to buyers under the age of 18.

15. Warranty

Warranty given by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory law. A guarantee therefore does not impose any restrictions on the purchaser's right to a complaint and claims in the event of delays or deficiencies under points 12 and 13.

16. Personal information

Unless the Buyer consents to anything else, the Seller may only collect and store the personal information necessary for the Seller to carry out the obligations under the Agreement. The personal information of the buyer under 15 years of age cannot be obtained unless the seller has the consent of parents or guardians. The Buyer's personal information shall only be disclosed to others if it is necessary for the Seller to execute the agreement with the Buyer, or in statutory cases. The seller can only obtain the buyer's social security number if there is a reasonable need for secure identification and such collection is necessary. If the seller wants to use the buyer's personal information for other purposes, for example to send the buyer advertisements or information in addition to what is necessary for the execution of the agreement, the seller must obtain the buyer's consent at the conclusion of the agreement. The seller must provide the buyer with information about what personal information should be used for and about who will use the personal data. The buyer's consent must be voluntary and be given by active action, for example by checking. The buyer should be able to easily contact the seller, for example by phone or email if he or she has questions about the seller's use of personal data or if he or she wants the seller to delete or change the personal information.

17. Conflict Resolution

The parties shall endeavor to resolve any disputes in amicable terms. The buyer may contact the Consumer Council for assistance in any dispute with the seller. If an amicable settlement is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council promote the dispute to the Consumer Disputes Committee.13 The Consumer Disputes Committee's decision is legally valid four weeks after notification. Before the decision is legally enforceable, the parties may, by submitting a petition to the Consumer Disputes Committee, bring the decision before the District Court.

18. Data Management (Tecdoc)

It is not allowed to copy the data shown here, especially the entire database. It is not allowed to duplicate and / or process the data or the entire database, and / or allow third parties to do so, without TecDoc's prior consent. Failure to do so will result in copyright infringement and will be prosecuted.